BPI continues to focus on customer obsession, digitalization, and sustainability

<p>April 28, 2022, MAKATI CITY, Philippines – The Bank of the Philippine Islands (BPI) today held its annual stockholders with the theme of reinvention as it outlined a strategy focused on customer obsession, digitalization and sustainability.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBzfP5GBjQeBx-6AwhD9lvYIoFBGhkDm8zHCfBZkb99vDSLXrJhy0C7XCfGk2sLvpqe7Vzy_UmEDzI2r7n5IhY61MQQRdRQ8bTLLJixYXnw5rQfwczTgJg_b0sljXz1ZPbkaLyvIeowvLb5vXh90ILYPSuBA60_6Ji3_Zzdvlbc4hhxK3dxucefEsn/s868/reenvinting-bpi.JPG" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="747" data-original-width="868" height="550" loading="lazy" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBzfP5GBjQeBx-6AwhD9lvYIoFBGhkDm8zHCfBZkb99vDSLXrJhy0C7XCfGk2sLvpqe7Vzy_UmEDzI2r7n5IhY61MQQRdRQ8bTLLJixYXnw5rQfwczTgJg_b0sljXz1ZPbkaLyvIeowvLb5vXh90ILYPSuBA60_6Ji3_Zzdvlbc4hhxK3dxucefEsn/w640-h550-rw/reenvinting-bpi.JPG" width="640" /></a></div><br /><p><br /></p><p>BPI President and CEO Jose Teodoro K. Limcaoco said reinvention is a way of life for BPI and is key to its sustained leadership throughout the years.  </p><p>“We will continue to reinvent banking so that we can better serve the evolving needs of our clients. Digitalization, customer obsession and sustainability remain to be our focus as we move forward to a post-pandemic environment,” Limcaoco said.</p><p><br /></p><p><b><u>Digitalization</u></b></p><p>Many companies purposely reduced expenses during the pandemic, while BPI spent nearly PHP 9 billion or about 9% of total revenue in 2021 on technology, including new digital initiatives such as building and improving customer engagement platforms and onboarding new partners in its open banking business.</p><p>In October 2021, it announced plans to acquire and engage clients through seven customer engagement platforms, each specifically designed to fulfill the banking needs of a particular segment. Five platforms—BPI Online, BPI Mobile, BPI Trade, BizLink, and BanKo app—are already available today, with two more slated for release this year.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhe3OYCqXzzVfk2zhmok9HxksehVyv6XjG0nWIXEhCqQMFThhMk1eaoD6olCgBCv5Okrv0nsfaf35sZ9iDX961doG5NJ-tytdZzQ3cUyLFPQ9cYZIOhtiWwXFpLEyKJvTlrJyjrySMqi_VaZSPKodvZdMSwZqcjpP_kKigKB_M1gMzfFcUneL_7eyMR/s753/digital.JPG" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="499" data-original-width="753" height="424" loading="lazy" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhe3OYCqXzzVfk2zhmok9HxksehVyv6XjG0nWIXEhCqQMFThhMk1eaoD6olCgBCv5Okrv0nsfaf35sZ9iDX961doG5NJ-tytdZzQ3cUyLFPQ9cYZIOhtiWwXFpLEyKJvTlrJyjrySMqi_VaZSPKodvZdMSwZqcjpP_kKigKB_M1gMzfFcUneL_7eyMR/w640-h424-rw/digital.JPG" width="640" /></a></div><br /><p><br /></p><p>BPI’s ongoing digitalization journey continues to reinvent the customer interaction and experience. As of 2021, 4.9 million of its 8.46 million client base were enrolled in digital channels. Of the number, 3.24 million were active, up 20% from the previous year. BPI also has a growing list of over 80 API partners covering nearly 800 products and services, with over 100 million transactions in 2021, a 75% growth from the previous year.</p><p>“In 2021, we accelerated our goal to transform our Bank for the future while executing and growing through the pandemic,” Limcaoco said.</p><p><br /></p><p><b><u>Customer Obsession</u></b></p><p>BPI also seeks to be heroes for its customers with a shift in mindset. In 2021, BPI created a new position for a Chief Customer and Marketing Officer, whose job is to put customer needs first. The bank also launched a concise version of its Core Values wherein everyone in the bank must be N.I.C.E, which touches on the need to be Nurturing, acting with Integrity, being Customer obsessed, and acting with Excellence. </p><p>BPI likewise strengthened its coverage of various client segments, by forming a consolidated consumer banking unit that focuses on providing relevant financial solutions to the retail market.  Corporate banking continues to cater to large corporations, Business banking covers the small, and medium enterprises (SMEs), while Banko, it’s microfinance unit looks after the self-employed micro entrepreneurs (SEMEs).</p><p>Limcaoco acknowledged the role of BPI’s 19,000-strong workforce in delivering excellent financial solutions and service to clients. “They have stood by our customers throughout these challenging times, and they are very much the driving force behind the Bank we have become,” he said.</p><p><br /></p><p><b><u>Sustainability</u></b></p><p>BPI has also affirmed its longstanding commitment to sustainability. Last year, it officially rolled out its Sustainability Agenda. As of end-2021, about 48% of the bank’s portfolio was tied to initiatives that contribute to the United Nations Sustainable Development Goals.</p><p>BPI is also the first and only Philippine bank to give a time-bound commitment to halve coal generation financing in its portfolio by 2026 and bring it down to zero by 2032. It also supports the Task Force on Climate-related Financial Disclosures (TCFD). BPI had also announced that it would no longer finance green-field coal power projects going forward.  In addition, BPI pioneered the first energy transition financing loan that would enable an existing coal plant to close 15 years ahead of its economic life.</p><p>These initiatives have drawn recognition for BPI in terms of economic, social, and governance (ESG) standards. MSCI, S&P Global, and Sustainalytics gave BPI the highest marks among Philippine Banks in ESG Ratings in 2021.</p><div><br /></div>

BPI continues to focus on customer obsession, digitalization, and sustainability

April 28, 2022, MAKATI CITY, Philippines – The Bank of the Philippine Islands (BPI) today held its annual stockholders with the theme of rei...

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You can now receive e-sukli at SM, powered by PayMaya

<div style="text-align: left;">PRESS RELEASE - Receiving a handful of coins and bills as change can be pretty inconvenient, especially if you need to carry them around as you go about your day. Sure, you can stuff them neatly in your wallet or coin purse, but as they pile up, there should be another solution to hold your endless barya. </div><div style="text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiznvYM_tqAXPUrWdm7lXfP9bPVW8eGiQj1uoythTHk9pmD8d68X0CpVFuxQzJVcvAz48bh94FW91vc3zUXUGFVUxxASCApbBRmEv4b9T5TpxphaNLANfTjZKP9W4fCmrR6zO_wcVkvUXTDuLYLCE8QXV7T12gbuvjONvOylehn0Ivus06XbWf1nCWH/s1080/PayMaya-LC_Sukli.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1080" data-original-width="1080" height="640" loading="lazy" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiznvYM_tqAXPUrWdm7lXfP9bPVW8eGiQj1uoythTHk9pmD8d68X0CpVFuxQzJVcvAz48bh94FW91vc3zUXUGFVUxxASCApbBRmEv4b9T5TpxphaNLANfTjZKP9W4fCmrR6zO_wcVkvUXTDuLYLCE8QXV7T12gbuvjONvOylehn0Ivus06XbWf1nCWH/w640-h640-rw/PayMaya-LC_Sukli.jpg" width="640" /></a></div><br /><div style="text-align: left;"><br /></div><div> </div><div>And who hasn't encountered the perennial "meron po ba kayong exact amount" question when paying at the cashier? </div><div> </div><div>The good news now is there is e-sukli! Digital financial services leader PayMaya and the Philippines' largest department store, The SM Store, launched this innovative solution to make receiving change more convenient for shoppers. e-sukli allows customers to receive a change of up to P50 directly to their PayMaya accounts instead of taking bulky coins and bills from the cashier. </div><div> </div><div>Now available in over 60 The SM Store branches nationwide, E-sukli makes receiving change much easier and eliminates the need to find a smaller bill for your purchases. It is also a great way to accumulate funds in your PayMaya account so you can use it when paying cashless the next time you go shopping, dine at your favorite restaurant, or pay bills. </div><div> </div><div>Not only is using e-sukli easy and convenient, but just like any PayMaya experience, it can also be rewarding. From April 1 to 30, 2022, those who use e-sukli in any of The SM Store branches will get an additional bonus of P5, P10, or P25 on top of their actual change. Be sure to avail yourself of this unique promo by SM and PayMaya for a hassle-free shopping experience that can help you earn a little extra for yourself!</div><div> </div><div>E-sukli can be used at the checkout counter in The SM Store by simply asking the cashier to send your change via PayMaya. On your PayMaya app, tap the icon in the upper-left corner and tap the QR code beside your name. The cashier will then scan your PayMaya account QR code and transfer your change. </div><div> </div><div>The e-sukli initiative with The SM Store is just among the many programs and innovations that PayMaya is rolling out to its enterprise partners to encourage more Filipinos to adopt digital payments for their everyday transactions. </div><div> </div><div> PayMaya is the only end-to-end digital payments ecosystem enabler in the Philippines, with platforms and services that cut across consumers, merchants, communities, and government. As of end-December 2021, PayMaya provides more than 44 million Filipinos access to financial services through its consumer platforms. Its Smart Padala by PayMaya network of over 63,000 partner agent touchpoints serves as last-mile digital financial hubs in communities, providing the unbanked and underserved access to digital services. Through its enterprise business, it is the largest digital payments processor for key industries in the country, including "every day" merchants such as the largest retail, food, gas, and eCommerce merchants, as well as government agencies and units. </div><div><br /></div>

You can now receive e-sukli at SM, powered by PayMaya

PRESS RELEASE - Receiving a handful of coins and bills as change can be pretty inconvenient, especially if you need to carry them around as ...

Read more »